FAQs & Support
What are the ingredients in Aurora beverages?
Each sparkling beverage contains water, organic cane sugar, whole plant hemp or hops extract, gum acacia, natural flavors, ester gum, and citric acid.
We add citric acid for acidity, stability, and freshness; ascorbic acid (or Vitamin C) as an antioxidant for product color stability; ester gum is the delivery medium for our hemp and hops extract that weights the oil in solution and prevents it from floating to the top, ensuring that every sip is homogenous; gum acacia is added to evenly distribute the hemp throughout the beverage and give a fuller body and mouthfeel.
Do your hemp beverages contain cannabinoids? THC?
Each of our 200ml bottles of hemp beverage contains 25mg of hemp extract and zero THC. Our elixirs are made with a blend of broad spectrum hemp oil and raw extract hemp oil. This blend contains a higher percentage of the organic matter found in the leaves and flowers of the plant resulting in a more complete product that is both highly effective and enjoyable. This “entourage effect” comes from a broader spectrum of phytocannbinoids, terpenes, flavonoids, and other valuable hemp compounds working synergistically to heighten the positive effects of the plant. Many other infused products use only the isolated cannabinoid compound, omitting all other plant matter, flavors, and aromas.
What is a cannabinoid and what does it do?
Cannabinoids are phytocannabinoid (phyto meaning “plant”, or a compound that is naturally found in plants). Phytocannabinoids work with the body’s endocannabinoid system (the complex system in the human body that is known to regulate sleep, mood, appetite, and more). In short, cannabinoids interact with the body’s cannabinoid receptors, releasing neurotransmitters in the brain that affect mood, stress, sleep, immune function, and pain, to name a few.
What do Aurora sparkling beverages taste like?
Balanced, aromatic, and refreshing, our elixirs highlight the natural flavors and aromatics of the cannabis plant. They are lightly sweetened, slightly bitter, and pleasantly citrus forward. Each combination of ingredients is thoughtfully formulated to harmonize bright, tart, and herbaceous flavors, often inspired by our favorite apéritifs.
How will Aurora sparkling beverages make me feel?
Aurora Elixirs are sure to make you feel refreshed. Beyond refreshment, every body reacts differently to the natural ingredients that are infused into our beverages. We find that the combination of hemp and hops extracts with our chosen aromatics help to restore balance and release tension in the body. We recommend starting with one bottle of our beverages and noting the sensations you experience to better understand how this and other products containing cannabinoids and hops interact with your individual body.
Why Hemp & Hops?
Hops, hemp, and marijuana all belong to the Cannabaceae family and share many flavors and aromas. Last year, we explored a number of plant extracts used medicinally for relaxation, restoration, calm and cleansing; properties similar to those of our whole plant hemp extracts. After blending and tasting over a dozen combinations of ingredients, we found that hops – grown organically right here in the Pacific Northwest – make a wonderful addition to our current recipes and are an effective alternative to hemp extract.
How should I serve Aurora sparkling beverages?
Aurora is delicious chilled, served over ice, or in an inventive cocktail or mocktail. We love ours straight out of the refrigerator from the bottle or with a large ice cube and a citrus garnish. Feel free to get creative or check out our GOLDEN HOUR for inspiration.
Why are your beverages cloudy?
The natural cloudiness in our elixirs comes from using whole plant extracts and raw extracted oils. When blended and emulsified in water they create a dreamy cloudy appearance. If solution floats to the top of the bottle, give it a gentle shake. (Remember Orangina?!) It’s all natural.
Do your products undergo third party testing?
Yes they do! We test each of our small batches of hemp beverages to ensure accurate dosing so that our products deliver what we promise. We send a sample from each and every batch to a local licensed cannabis & hemp analytical testing lab to ensure the accuracy, consistency, and safety of our drinks. Each batch of our hemp oil we use is tested for an array of pesticides, herbicides, residual solvents, heavy metals, and more. Check out all of our third party test results here.
Where do you ship?
We will ship our drinks anywhere in the contiguous United States (excluding Alaska & Hawaii). We do not currently ship internationally.
When will my order ship and how long until it arrives?
Orders are generally processed and shipped from our warehouse in Oregon within 2 business days of receipt. Depending on the shipping destination, transit time is between two and seven days. We use UPS for shipping and tracking information is emailed when the order ships.
Can I change or cancel my order once it has been placed?
Orders may be cancelled or changed only if order has not yet been shipped. Contact email@example.com with any issues. We are here to help!
Accepted Payment Methods
Our website utilizes Square® as the payment processor, and works with any US-issued and most internationally-issued cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted:
- Debit (processed like credit)
What is your return policy?
We are not currently able to accept returns. Please feel free to contact us at firstname.lastname@example.org with any questions prior to purchase if you are unsure about your order. Please do not ship products back without contacting us first.
My order never arrived! What do I do?
Oh no! We’re so sorry to hear that you didn’t receive your package of delicious drinks. Please contact us at email@example.com regarding any order questions or concerns.
How does your subscription service work?
Choose to subscribe and we will replenish your refreshment automatically. Simply choose your favorite flavor(s) and a schedule that works for you, then let us do the rest! We offer replenishment on a monthly basis of one or two cases. Need more than 24 bottles or want something you don’t see? Email us at firstname.lastname@example.org and we will help!
What are the benefits of subscribing?
Subscribe to receive preferred pricing- save up to 20% on all orders. First access to subscriber exclusives, seasonal, limited run flavors, and more!
How do I cancel or change my subscription?
No stress! You can change, pause, or cancel your subscription from your account dashboard. Need help? Email us at email@example.com. We want to ensure you are getting the right amount of restoration with no worries.